How can I see the status of my order?

You can log into your account to see the details of a recently placed order. When your order ships you will receive an email confirmation with tracking information. If you are still unable to find the details of your order please reach out to us at and include your order number in the subject line.

Can I cancel my order?

It is our priority to get your order to you as fast as possible and for this reason we, unfortunately, are not able to cancel an order once it has been placed. 

I entered the wrong email address for my order. What should I do?

Please contact us at and include the order number and your full name so we can update your information on file.

I put the wrong address on my order, what should I do?

We always recommend checking your shipping address before completing the order. Unfortunately, we are unable to update the shipping address after the order is placed and we are not responsible for orders sent to the incorrect delivery address provided at the checkout process. However, when you receive the tracking information you may check with the shipping courier if they are able to accommodate your request.

Can I add/remove an item on my order?

Unfortunately, we are not able to add or remove item(s) from your order once it has been placed.

What payment is accepted on

Visa, AMEX, Mastercard, Afterpay, SHOP PAY, AND GOOGLE PAY.

Does ONE/SIZE have a maximum purchase policy?

We have a maximum purchase limit of 9 items per sku. 9 or more units of the same sku are considered final sale.

Shipping & Returns


Business Days + Holidays
Orders ship Monday through Friday, excluding federal holidays within the United States, e.g., Thanksgiving, Christmas, and New Year’s Day.

Processing + Delivery Times

U.S. Orders
Processing generally takes us 2-3 business days to process and pack.  For orders to the 48 contiguous states, shipping generally takes 7 business days. One/Size currently ships to all 48 contiguous states. Unfortunately, we do not currently ship to Hawaii, Alaska, Puerto Rico, U.S. Territories, or PO boxes, military (Apo/Fpo/Dpo). These shipping times are estimates only and cannot be guaranteed. Estimated Transit times are based on orders placed between Monday-Friday. Please see our Terms of Service for details.

Shipping Method Estimated Transit Time Shipping Cost
Standard 3-7 Business Days $7.99

International Orders
For orders shipping internationally, processing generally takes 3-5 business days and shipping generally takes 2-12 business days.

Country Shipping Method Business Days
Canada Standard 3-8
United Kingdom Standard 2-6
Europe Standard 4-11

Shipments to Forwarding Companies

Please note that if you choose to use a package forwarding company to ship your order outside of the United States, One/Size Beauty will not be liable for any damage, defect, or loss that occurs. We will not be able to offer replacements or refunds for items that are reported missing or damaged if we have reason to believe that they have been delivered to a package forwarding company. Thank you for your understanding.

Free Shipping Thresholds

International orders meeting certain thresholds will be eligible for free standard shipping. Please adhere to the table below.
Country Shipping Threshold
United States $50 USD
Canada $120 USD
United Kingdom $185 USD
Europe $195 USD

Where can I find ONE/SIZE outside of the United States?

ONE/SIZE makeup products are sold at in Canada, the United Kingdom, all 27 European countries and in Sephora Canada stores.

What is your return policy?

US Returns & Exchanges

ONE/SIZE offers free returns* and/or exchanges within 30 days of product receipt for item(s) purchased on Products purchased from our retailer partners should be returned to the original place of purchase. Please note that returned merchandise must be unopened or gently used. To start your return or exchange visit our Returns Center. You'll need the order number and email address associated with your purchase, or your shipping zip code. Please note if there is a price difference to be paid in an exchange an invoice is emailed. The invoice must be paid before the exchange order is released. If you have used Afterpay as a payment method, please be aware that the processing times may be longer. If you have any further questions, please contact our client services at with your order number mentioned in the subject line.


*exclusions apply to our free return policy 

International Returns & Exchanges

Unfortunately, we cannot offer returns or exchanges on orders shipped outside of U.S. Please contact our support team at 


We apologize for any inconvenience caused by receiving a damaged or incorrect product. To initiate the process for a free exchange or a request for a refund, please click here ( You will need to provide the email address associated with your order and the order number. Next, you will receive step-by-step instructions. 


Please note, exchange orders will be promptly shipped to you, ensuring a smooth and hassle-free process. In the case of refund requests, we offer an optional credit equal to the value of the returned items. But if you'd rather have your cash back, no sweat! We will take care of your return request which will be processed as normal, requiring no further action on your part.


Please email with your order number in the subject line. A ONE/SIZE team member will help you out!


If you are unable to locate a product, kindly verify if your order was shipped using multiple tracking numbers in your order details. If you need more assistance, email with your order number in the subject line. A One/Size team member will help you out!


Where can I buy ONE/SIZE makeup products?

ONE/SIZE makeup products are sold on our website;, and at select Sephora stores. 

How can I find out more information about a product?

You can learn more about our products on their individual product page. If you have additional product questions please reach out to and we will be happy to help.

Are your products cruelty free? Does ONE/SIZE conduct animal testing?

ONE/SIZE has a strong commitment to animal welfare and does not directly or indirectly perform animal testing on any of our products.

Is ONE/SIZE Vegan?

Yes, ONE/SIZE is vegan.

Is ONE/SIZE Paraben Free

Yes, ONE/SIZE is Paraben Free.

Where are ONE/SIZE products made?

ONE/SIZE products are developed and produced within the USA


Looks like this browser is unsupported. Please visit us using one of these up-to-date and free browsers.